From Dino Novak on Mon, 29 Apr 1996 18:57:33 +0200 (MET DST)
Path: CARNet.hr!dpleic
From: dpleic@open.hr (Denis Pleic)
Newsgroups: hr.rec.humor,hr.comp
Subject: Malo sale...
Date: Sun, 07 Apr 1996 23:03:19 +0200
Organization: CARNet, CROATIA
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Xref: CARNet.hr hr.rec.humor:2818 hr.comp:3716
Znam da je ovo mozda i nije pravo mjesto, ali nisam se mogao
suzdrzati. Pa kazu da na Usenetu ima lamera i lusera...
Inace, rijec je o tech support pozivima - sto izbezumljeni
novopeceni vlasnisi racunala pitaju osoblje zaduzeno za telefonsku
podrsku...
--------- citation begin ----------------
Listed below are excerpts from a Wall Street Journal article by Jim
Carlton:
An exasperated caller to Dell Computer Tech Support couldn't get her
new Dell Computer to turn on. After ensuring the computer was plugged
in, the technician asked her what happened when she pushed the power
button. Her response, "I pushed and pushed on this foot pedal and
nothing happens." The "foot pedal" turned out to be the computer's
mouse.
A Dell technician received a call from a customer who was enraged
because her computer had told her she was "bad and an
invalid".The tech explained that the computer's "bad command" and
"invalid" responses shouldn't be taken personally.
Another customer called Compaq tech support to say her
brand-new computer wouldn't work. She said she unpacked the unit,
plugged it in, and sat there for 20 minutes waiting for something to
happen. When asked what happened when she pressed the power
switch, she asked "What power switch?"
Compaq is considering changing the command "Press Any Key" to
"Press Return Key" because of the flood of calls asking where the
"Any"key is.
AST technical support had a caller complaining that her mouse
was hard to control with the dust cover on. The cover turned out to
be the plastic bag the mouse was packaged in.
Another Compaq technician received a call from a man complaining that
the system wouldn't read word processing files from his old diskettes.
After trouble-shooting for magnets and heat failed to diagnose the
problem, it was found that the customer labeled the diskettes then
rolled them into the typewriter to type the labels.
Another AST customer was asked to send a copy of her defective
diskettes. A few days later a letter arrived from the customer along
with Xeroxed copies of the floppies.
A Dell technician advised his customer to put his troubled
floppy back in the drive and close the door. The customer asked the
tech to hold on, and was heard putting the phone down, getting up and
crossing the room to close the door to his room.
Another Dell customer called to say he couldn't get his computer to
fax anything. After 40 minutes of trouble-shooting, the
technician discovered the man was trying to fax a piece of paper by
holding it in front of the monitor screen and hitting the "send" key.
Another Dell customer needed help setting up a new program, so a
Dell tech referred him to the local Egghead. "Yeah, I got me a couple
of friends," the customer replied. When told Egghead was a software
store, the man said, "Oh, I thought you meant for me to find a couple
of geeks."
Yet another Dell customer called to complain that his keyboard
no longer worked. He had cleaned it by filling up his tub with soap
and water and soaking the keyboard for a day, then removing all the
keys and washing them individually.
------- citation end -------------
Ako bude zainteresiranih, sljedeci nastavak glasi: "Sto bi bilo kad
bi se automobili prodavali kao racunala...."
Pozdrav,
Denis
---------------------------------------------------------------------
* * * Translation services English <-> Croatian * * *
--------------------------------------------+-----------------------+
Denis Pleic | Phone/fax:(+385)4242598 |e-mail: dpleic@open.hr |
Vodnikova 15 | WWW pages --------------+-----------------------+
HR-42000 Varazdin | http://jagor.srce.hr/~dpleic/
CROATIA | http://www.lookup.com/Homepages/79264/home.html
--
---
Dino Novak (Dino.Novak@barok.foi.hr)
(Dino.Novak@public.srce.hr)
IBM AS/400 & DEC 3000 ALPHA AXP maintenance team
Faculty of Organisation and Informatics
Pavlinska 2. HR 42000 Varazdin
CROATIA
---
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